Roo Glue's response to COVID-19

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Online Purchases

If you are not completely satisfied with your Roo Glue product you can return it within 30 days of purchase for a full refund, minus shipping costs.

Mail return products to:

Roo Glue

PO Box 299

Woodburn, OR 97071

(877) 766-4583

 

UPS/FedEx:

Roo Glue

2765 National Way

Woodburn, OR 97071

(877) 766-4583

 

When will I get my refund?

Once we receive your return, we will credit your account the price you paid for the product. Shipping charges are nonrefundable. Most refunds will be completed within 2 – 3 weeks from the date the product is received. If you have questions about your return you can contact us at (877) ROO-GLUE or (877) 766-4583 or returns@rooglue.com.

 

Replacements and Exchanges?

If you received a damaged or defective item, we’ll ship you a replacement of the exact item at no charge. Please contact us at (877) ROO-GLUE or (877) 766-4583 or info@rooglue.com to begin the replacement process.

 

Purchases from Distributors

Please contact your distributor directly for their return policy.  Roo Glue does not accept returns purchased from one of our distributors.